Since we are in the IT-Support we are often asked quite a bit of similar questions at times. We have therefore made a list of common questions and possible solutions to help aid you in solving your own computer issues. Following are some of the FAQs


1. My computer does not turn on, what should I do?

First of all make sure that the computer’s power cord to make sure it is completely plugged into the wall socket. In case you are making use of a plug strip, make sure it is completely plugged into the wall socket and that the power-switch on the plug strip is turned on. Plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Just press the button to reset it and see if this solves the problem.

2. My computer crashes. What should I do?

There are a number of reasons why your computer would just stop or freeze. If your computer does not respond the best you can do is to restart it. Most of the time there isn’t much that can be done. Computer programs have become so complex that most of the times users will experience problems even when performing common tasks.

3. What do I do if my hard disk fails to work?

First of all you need to determine whether or not you actually have a hard disk problem.   As you do with all your computer error, first of all you need is to shut down your computer and restart it. And if your computer does not restart properly then surely there is hard disk damage. If this is the case then contact IT Solutions, this is a job for the professionals.


 1. If there is no display on my monitor what should I do?

First of all make sure that your monitor is on. If no power light is seen on the monitor display try pressing the power button until it comes on. If computer monitor was on and you have stepped away from the computer and when you returned it was black, it is likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key on the keyboard to wake it up. You need to make sure that the monitor is connected properly to the back of the computer.

2. Image on my screen is distorted or skewed what should I do?

If your cable is loose or damaged then there is a possibility you will receive a distorted image. First of all what you need to do is to disconnect the video cable going from the back of the computer and verify that no pins are broken, bent or burnt. Once you check and verify it re-connect the monitor cable. Also, check if the refresh rate is correctly set on the monitor because it could result in wavy lines or an appearance that lines are going down or across the monitor slowly or fast, this can cause a flickering affect. A blurry image can be caused by magnetic or other kinds of interference. Check if there are no speakers, fans or other magnetic devices too close to the monitor.

3. What should I do if I get a ‘no signal input’ message?

Check if the monitor is connected properly from the back. If the monitor appears to be connected properly, verify that a cable is not loose or damaged by disconnecting all cables that can be disconnected in the back of the monitor. Then what you need to do is disconnect the data cable connected to the back of the computer and then reconnect the cable. When connecting the cable in the back of the computer to ensure that the cable connection is tight.

4. There are black borders on my screen, what do I do?

If the resolution of your monitor was changed recently, than there is a possibility that the monitor will not auto adjust or shift to the correct size. But that can be changed back to the original setting manually. If there exist a black border on the monitor it can generally be resolved by adjusting the horizontal or vertical width. Because each monitor is different, the method of adjusting this setting will vary; consult your monitor documents.


1. Why is my mouse behaving erratically?

If you are using optical mechanical mouse then you are likely to experience erratic behaviours because the mouse is not clean or is dirty. Even If you’ve cleaned the mouse and continue to encounter issues and this mouse has worked in the past fine unfortunately your mouse is likely defective. Another thing that can be done is to attach your mouse to another pc and see if it is working. At last you need to replace your mouse.

2. What should I do if wheel on my mouse isn’t working properly?

First thing you should do is adjust the mouse settings through the Mouse Properties window. If you’re running any version of Microsoft Windows and are encountering issues with the mouse wheel, this window can be accessed by opening the Control Panel and double-clicking the Mouse icon.

3. How should I clean my keyboard?

You would need a sharp object such as knife to pop up the keys from the keyboard as they are clipped on, this will allow you to clean under the keys as well as cleaning the keys themselves.


 1. How do I get into safe mode?

Windows 7 / 10 Safe mode can be accesed as the computer is starting up press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. You can make use of your arrow keys to move to “Safe Mode” and press your Enter key.

2. I can’t delete a file because it is being used by Windows?

At an instance close all the programs running on the computer and try again. Even after closing all programs running on the computer and if you still encounter the same issue when attempting to delete files, load the computer into Safe Mode and delete the files.

3. How my Microsoft Windows computer be updated?

In most of the cases the computer should be set to automatically update when a new update is available. If case you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, then you are eligible to update Microsoft Windows.

4. How can I recover a file from the recycle bin?

At First Double click the recycle bin icon on your desktop here you will see all of the files within your bin. Then, select the files you wish to recover, right click and choose restore.


1. I am not able to send or receive email?

At first you need to verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. You need to ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider.

2. I can’t receive any email attachments?

You will not be able to receive emails if your e-mail messages, and/or your storage space is only a few megabytes, it’s possible that the attachment being sent cannot be received. If the problem is occurring to the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and has exceeded its allocated size. Viruses and other malware are distributed through e-mail, thus many e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail.

3. Are spaces allowed in email addresses?

Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, Alan Smith may have an e-mail address: or because no spaces are allowed in the e-mail address.


 1. Smudged and distorted pages are being printed?

You may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper when printing on untraditional paper your printer. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. Most of the modern printers have some kind of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the print heads and other equipment used to print.

2. I lost my printer installation disk, how can I install my printer?

Most of the printer manufacturers and other hardware manufacturers provide downloads on the internet with the drivers that are included.


 1. I can’t connect to my network drive?

First of all you need to verify that the network cable is properly connected to the back of the computer. In addition to it when you check the connection of the network cable, ensure that the LED’s on the network are properly illuminated.

2. How do I map a network drive?

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option “Map Network Drive.” Specify the network drive or network computer as the folder. If the computer’s name was kane, to map to that computer, type \\kane, If you wished to map to a shared folder on the kane computer such as a mp3 folder, you would type \\ kane \mp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.

3. How do I determine my computer’s name?

You need to right click on “My computer” then click properties window, click the Computer Name tab. Within this tab you’ll be able to see the full computer name. If you wish to change the name then click change button.


 1. What is a computer virus?

Computer virus is a software program that is intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To prevent any kind of damage that can be caused by a virus, software developers have developed antivirus programs that stay active on the computer helping to protect it. Computers do not come preloaded with these antivirus and you have to install it from another source.

2. Can a virus damage computer hardware?

No. Computer viruses are software code designed to be spread across your computer files and other computers, delete files, and cause other problems with the data on the computer.

3. If I format or erase my hard drive will it remove a virus?

In case your computer is infected with a virus then formatting or erasing the hard disk will surely remove any kind of virus. You should keep in mind if backups have been made that contain the virus, other media or drives connected to the computer have a virus, your computer is connected to another computer on a network with a virus, and/or the virus is stored on some other type of software you use with your computer it can become re-infected if not properly protected.